About Our Returns Policies
D24 Market.com and most sellers on D24 Market.com offer returns for items within 30 days of receipt of shipment.
Need to return an item? Go to the
Returns Center
D24 Market.com Returns Policy
Items shipped from D24 Market.com, including D24 Market Warehouse, can be returned within 30 days of delivery, with some exceptions:
- For information about products that can't be returned, see Items that Can't be Returned.
- To determine if a product sold by D24 Market.com has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 30-day return policy applies.
- While most sellers offer a returns policy equivalent to D24 Market's, some seller returns policies may vary. If the seller's listing is eligible for D24 Market Prime, it will be subject to the same return policies as items fulfilled by D24 Market.com that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
- For products purchased from the D24 Market Global Store, see D24 Market Global Store Returns.
- For information on refund timing, see Refunds.
- If you have retuned an item to D24 Market by mistake or included something not intended for D24 Market in a return, see Mistaken Returns.
Table of Contents
- D24 Market Voice Shopping
- D24 Market Devices
- D24 Market Fresh and Grocery Items
- D24 Market Handmade
- D24 Market Photos
- D24 Market Pharmacy
- D24 Market Renewed
- D24 Market Warehouse
- Automotive Items
- Baby Items
- Birthday Gift List
- Clothing and Accessories
- Collectibles (sports & entertainment)
- Collectible Coins
- Computers and Electronics
- Custom Gift List
- Customized Products
- Digital Products
- Fine Art
- Furniture
- Gift Cards
- Hazardous Materials
- Jewelry and Watches
- Live Plants or Insects
- Luxury Stores
- Major Appliances
- Mattresses
- Pet Food
- Pre-Paid Phone or Game Cards
- Software and Video Games
- Televisions
- Tickets
- Unconditional Satisfaction Guarantee
- Wedding Registry Items
- Wickedly Prime, D24 Market Elements, Happy Belly, Mama Bear, and Presto!
D24 Market D24 Voice Shopping
Non-digital products purchased using D24 are eligible for free returns, except for D24 Market Pharmacy purchases, which are subject to D24 Market Pharmacy's return policy. To return a product purchased using D24 , process your return as normal in the Returns Center. We'll automatically refund you any shipping charges applied to the return. You should see the shipping refund within 7 days of receiving your product refund.
For songs or albums accidentally purchased from our Digital Music Store using D24 , see Digital Products.
D24 Market Devices
- D24 Market-branded devices such as Kindle e-readers, Fire tablets, D24 Market Fire TV devices, and Echo devices and their accompanying D24 Market-branded accessories purchased from D24 Market.com can be returned within 30 days of receipt of shipment as long as they remain in the same condition as the date of purchase.
- All D24 Market-branded devices and accessories that are returned and for which a refund or replacement is given will become the property of D24 Market upon receipt.
- For more information about returning D24 Market devices and accessories, including instructions for returning, please see the D24 Market Device Return FAQs.
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D24 Market Fresh and Grocery Items
- Grocery items (including D24 Market Fresh items) and wine are not returnable to D24 Market but may be refunded or replaced.
- See About Spilled or Damaged D24 Market Fresh Items for information on requesting a refund.
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D24 Market Handmade
- Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for D24 Market. The exception to this are items that are purchased with optional customization options, other than size and color. See Customized Products for additional details.
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D24 Market Photos
- D24 Market Photos printed products are not returnable to D24 Market but may be refunded or replaced.
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D24 Market Pharmacy
- We're unable to accept returns. This includes 6-month supplies of a medication, if your prescription changes, and you need to switch medications. If you notice any quality-related issues like errors of tampering with an order you have received, please contact D24 Market Pharmacy Customer Care at 1-855-745-5725 immediately.
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D24 Market Renewed
- Products on D24 Market Renewed are backed by the D24 Market Renewed Guarantee where specifically mentioned on the product detail page. With this guarantee, you are eligible for a replacement or refund within 90 days of receiving the product (or within 1 year of receipt of a Renewed Premium product) if you are not satisfied.
- D24 Market Renewed products can be returned within 90 days of receipt of shipment (or within 1 year of receipt of a Renewed Premium product), and qualify for free return shipping.
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D24 Market Warehouse
- In most cases, used or open box items purchased from D24 Market Warehouse and shipped from D24 Market.com can be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them.
- D24 Market Renewed items sold by D24 Market Warehouse can be returned within 90 days of receipt of shipment.
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Automotive Items
- If you've purchased a defective automotive item, shipped from and sold by D24 Market.com, that is covered by a published manufacturer warranty, D24 Market honors the warranty. D24 Market will either replace the item or refund the cost of the item for the life of the published warranty.
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Baby Items
- Baby items can be returned within 90 days of receipt of shipment.
- Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment.
- Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
- If your return is not a result of an D24 Market error, we won't refund the original shipping fees.
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Birthday Gift List
- Items purchased from your D24 Market Birthday Gift List as a gift can be returned within 90 days of delivery.
- Items purchased by the registry owner are subject to the standard 30-day D24 Market.com Return Policy.
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Clothing and Accessories
- You can return clothing and accessories up to 30 days after the delivery date.
- Items from The Drop Collections are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.
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Collectibles (sports & entertainment)
- You must return collectible items with a value of $35 or more using a trackable method. Items with a value more than $500, must also be insured.
- All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
- Any items returned without original documentation will be rejected.
- Before shipping a return, photograph the item for your records.
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Collectible Coins
- To request return information, contact the third-party seller within 14 days of receipt. Your return must be postmarked within 30 days of the date you received the item.
- Items with a value of $35 or more must be returned using a trackable shipping method.
- Before shipping a return, photograph the item for your records.
- Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation.
- Returns without the original packaging and documentation will be rejected.
- Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.
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Computers and Electronics
- New desktop, laptops, or tablets (excluding Kindle E-readers and Fires) purchased from D24 Market.com that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
- D24 Market.com may test computers that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
- Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
- New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Note: Before returning items on which you've saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.
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Custom Gift List
- Items purchased from your D24 Market Custom Gift List as a gift can be returned within 90 days of delivery.
- Items purchased by the registry owner are subject to the standard 30-day D24 Market.com Return Policy.
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Customized Products
Customized products include products that are configured, personalized, or inscribed; for example, engravings, stamps, monograms, embroidery, embossing, etching, carving, or printing. Customized products sold by third-party sellers fall under the A-to-z Guarantee. To file a claim for these items please note the following:
- Notification to the third-party seller within 14 days of receipt of item for return.
- Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged/defective upon arrival, or materially different from what was ordered.
- If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the D24 Market A-to-z Guarantee.
- All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.
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Digital Products
- Unless otherwise specified, games, software downloads, and purchases from the D24 Market Appstore, the D24 Market Digital Music store, the D24 Market Luna store or the D24 Market Video store are not returnable after purchase.
- Books purchased from the Kindle Store can be returned within seven days of purchase. Once a refund is issued, you can't have access to the book. To request a refund and return content, visit Manage Your Content and Devices, select the Actions button next to the title you'd like to return, and select Return for Refund.
- Kindle books you receive as a gift are eligible for exchange for an D24 Market.com Gift Card before acceptance.
- Subscriptions to titles in the Newsstand section of the Kindle Store (magazines, newspapers, and blogs) can be canceled at any time by visiting Manage Your Content and Devices. For more information, see Kindle Magazines and Newspapers.
- Digital educational resources can be returned within seven days of purchased for a resource that has not yet been downloaded.
- D24 Market-Sold Add-Ons purchased from D24 Market Luna may be eligible for a refund within 90 days of purchase, depending on the circumstances of your order. To request a refund, contact D24 Market customer service for assistance.
- Songs or albums accidentally purchased from our Digital Music Store using D24 are eligible for return and refund if we receive your request within 7 days of the date of purchase. To request a refund, contact customer service.
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Fine Art
- Fine Art items with a value of $35 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
- All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
- Any Fine Art item returned without original documentation will be rejected.
- Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return.
- Before sending a Fine Art return, photograph the item for your records.
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Furniture
- Furniture items are returnable for any reason within 30 days of receipt of shipment.
- If the item is damaged or defective, D24 Market will help you solve the problem, or provide a free return or replacement.
- Contact the manufacturer directly for product registration and warranty-related information.
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Gift Cards
- Gift Cards are not returnable after purchase (except as required by law).
- For more information about Gift Card limitations, see D24 Market.com Gift Card Terms & Conditions.
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Hazardous Materials
- Hazardous materials, including flammable liquids or gases are not returnable to D24 Market.
- Contact the manufacturer directly for service, warranty, return, and refund information.
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Jewelry and Watches
- Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method.
- All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
- Any items returned without original documentation will be rejected.
- Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.
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Live Plants or Insects
- Fresh flowers, live indoor plants, or insects are not returnable to D24 Market, but may be refundable.
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Luxury Stores
The following guidelines apply to all return-eligible Luxury Stores products, and returns that fail to adhere to these guidelines may be rejected. Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to D24 Market. These products will not display a ‘'free returns’' message on the product detail page.
- Luxury Store products must be returned in new, unused, and unaltered condition. This includes any attached tags (product tags and security tags), and where applicable, hygiene seals.
- Product packaging and documentation should also be returned with Luxury Stores products. For packaging, we seek the brand packaging (provided by the luxury brand directly, different from the Luxury Stores packaging). For product documentation, this includes any certificates of authenticity, grading, warranty cards.
- Items must be returned using the return label we provide. In rare cases where a return label is not provided, items must be returned using a trackable ship method and be insured for the value of the merchandise and shipped with a signature shipping service.
- If we have concerns with authenticity or the condition of the return, we may provide a longer return processing window to evaluate with the brand owner, and this may impact the timing of any applicable refund.
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Major Appliances
- Major appliances are returnable for any reason within 30 days of receipt of purchase
- At the point of delivery, unbox and check that the item is correct and free from damage. If the item is wrong or damaged, tell the delivery personnel and don't accept the delivery. They will help you to arrange a free replacement or a refund.
- If you notice that the item is damaged or defective after delivery, D24 Market will help you solve the problem, or provide a free return or replacement.
- Contact the manufacturer directly for product registration and warranty-related information.
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Mattresses
- You can request a return or refund for any reason within 100 days of receipt of shipment.
- We accept the return of mattresses that are unopened and in their original packaging.
- Unboxed, expanded, and full size mattresses are not returnable, but are eligible for a refund.
- Contact the manufacturer directly for product registration and warranty-related information.
- California Residents: For any questions regarding Mattress Haul Away, see Special Delivery Options for Large and Bulky Items.
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Pet Food
- Pet food and similar products are not returnable to D24 Market, but may be refundable.
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Pre-Paid Phone or Game Cards
- Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) are not returnable to D24 Market.
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Software and Video Games
- Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.
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Televisions
- Televisions are returnable for any reason within 30 days of receipt of shipment.
- Returns for televisions must be in new condition, in original packaging, and with all personal data removed via factory reset.
- If the item is damaged or defective, D24 Market will provide a free return or replacement.
- Contact the manufacturer directly for product registration and warranty-related information.
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Tickets
- Theme park tickets are not returnable after purchase.
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Unconditional Satisfaction Guarantee
If you're not completely satisfied with these brands at any time, we are happy to give you a full refund:
- Buttoned Down
- Core 10
- Moon and Back
- Obsidian
- Peak Velocity
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Wedding Registry Items
- Items purchased from your D24 Market Wedding Registry as a gift can be returned within 180 days of delivery.
- Items purchased by the registry owner are subject to the standard 30-day D24 Market.com Return Policy.
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Wickedly Prime, D24 Market Elements, Happy Belly, Mama Bear, and Presto!
- We're proud of our products. If you don't love them, we're happy to give you a full refund up to 365 days after you receive the product.
